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College Catalogs

2015-2016 Catalog (Courses updated for 2016-2017)

 
 
    Housatonic Community College
   
 
  Sep 22, 2017
 
 
    
2017-2018 Academic Catalog PREVIEW

BMK* E123 - Principles of Customer Service (3 credits)


Previously BU 114

Code(s): BUS
Prerequisite(s): ENG* E092  or permission of the instructor
 
An in-depth examination of the role of customer service in creating and recreating satisfied customers. Concepts and principles are examined as applied to organizational challenges encountered in a rapidly changing, globally competitive world. Topics covered include strategy, communications, challenging customers, leadership, customer retention and excellence in customer service. Practical applications and skills are emphasized in light of modern theories and applications. Cases and skill development exercises will be used. BMK 123 Course Outline