The objective of this certificate program is to provide fundamental knowledge and skills to individuals seeking entry-level positions in Connecticut’s retail banking industry - primarily in branch banking and direct customer service/sales. However, completion of the program would help a student obtain an administrative support role in this industry.
Upon successful completion of the Certificate program, students will be able to:
Explain the fundamental principles of economics, money and banking
Demonstrate an understanding of the role of retail financial institutions in our society and personal lives.
Clearly understand the basic retail banking products.
Engage others in discussions of personal financial management - borrowing, saving, bill paying, etc..
Evaluate competitive banking products
Demonstrate analytical, problem-solving and decision-making skills applicable to customer service in a retail banking environment.
Suggested Sequence of Courses:
Prerequisite or parallel courses may be required. Please check individual course descriptions for details.