Certificate

The objective of this certificate program is to provide fundamental knowledge and skills to individuals seeking entry-level positions in Connecticut’s retail banking industry - primarily in branch banking and direct customer service/sales. However, completion of the program would help a student obtain an administrative support role in this industry.

Upon successful completion of the Certificate program, students will be able to:

Outcomes:

• Explain the fundamental principles of economics, money and banking
• Demonstrate an understanding of the role of retail financial institutions in our society and personal lives.
• Clearly understand the basic retail banking products.
• Engage others in discussions of personal financial management - borrowing, saving, bill paying, etc..
• Evaluate competitive banking products
• Demonstrate analytical, problem-solving and decision-making skills applicable to customer service in a retail banking environment.